Q: I’m ready to book a party! How do I book?
A: Choose your character from our character options here. Select a package option & view add-on’s here. If you need more information about a character, date, or package details, contact us here. When you are ready to book, complete the following party information form to obtain the party details here. — Expect a 24-72 hour response time from Friday-Sunday due to preparation & participation in weekend events. We only utilize our online booking form to accept bookings and do not accept phone or in-person requests or payments. This policy is in place to ensure requests are fulfilled on a first come, first serve basis from the completed, time-stamped form. By completing a form you acknowledge that your inquiry does not guarantee availability and that the form is the only means of submitting your request. Once we have received your inquiry form response, your form will be reviewed to check date, time and character availability. In the event we are not available per your request, additional suggestions such as a different time frame or date will be offered if applicable. If there are no conflicts or concerns per your request, we will acknowledge our availability and explain the next steps in the booking process. The first step to secure a date is only sent once all details are confirmed which includes electronically signing the Terms & Conditions via Adobe Sign. After the signed documents are returned, the non-refundable deposit invoice will be sent via Square Payment Processer to secure the date/time. Please note that once availability has been confirmed and the booking process has begun, the signed Terms & Conditions documents & paid deposit must be received within 24 hours of receipt in order to secure your date and time. (After 24 hours, the hold on the date and time will be released and it will no longer be held for your request.)
Q: Which is the best way to contact NOLA Pixie Dust?
A: While it may seem inconvenient to communicate via email, we have found over the years that written communication works best for our company as this allows all conversations and requests to be time-stamped and traced. Additionally, this allows us to make sure all questions you may have at that time are covered in our reply. Email communication allows us to answer at any hour which is many times past business hours. Written communication ensures that submitted forms and/or emailed questions are answered in order of receipt. You can rest assured that once you are in line within our list that it will be answered on a first come, first serve basis. Voicemails are not monitored and phone calls will not be returned in order to keep with the above mentioned written communication policy. Expect a 24-72 hour response time from Friday-Sunday due to preparation & participation in weekend events. While facilitating events, we are unable to break from assisting the performance to answer messages/emails/calls. For immediate/emergency assistance, a text message may be sent to 504-457-1608 to be answered during business hours once availability permits.
Q: How far in advance should I book?
A: We recommend to book at least one month in advance of your event date to ensure the best chance of availability. However, we receive bookings ranging from a few days to a few months notice. While we hope to be able to accommodate all requests, requests are filled on a “first come, first serve” basis. Date inquiries are not guaranteed until signed Terms & Conditions and paid deposit have been made to secure the booking. If availability permits for a booking within ten days of your event, the full event balance will be due to secure the booking.
Q: Do you travel? What are the fees?
A: Yes, however, not all packages qualify for travel options. For locations outside of 15 miles, package visits must be 30 minutes or longer. A minimum of one hour visits are required for locations outside of 35 miles. The following quotes are based on one vehicle. If your visit requires additional vehicles/trailers, the travel fee will be calculated per transportation equipment. Travel is calculated from our office location based in the 70003 zip code using Google Maps. View the following mileage breakdown:
- 1-15 miles FREE
- 16-25 miles $30 Travel Fee
- 26-35 miles $40 Travel Fee
- 36-45 miles $50 Travel Fee
- 46+ miles Contact us for mileage quote starting at $60+ Travel Fee
Q: Help! I don’t see the character I need on your website.
A: Contact us! As much as we try to keep our website up to date, we are always expanding our cast and may not have had the chance to update the website. We could have the character in progress and may be able to provide a debut time frame. -Or- It’s possible we may be able to add the character for you if enough time permits to cast a performer and obtain wardrobe requirements.
Q: What type of activities do the characters provide?
A: Based on the length of the visit, activities range from: personal Q&A interactions, princess/hero lessons, sing-a-longs, story time, mini makeovers, character themed activities, color pages, crafts, dancing, unique photo opportunities & more. If you have a specific activity request, let us know and we will be happy to incorporate that into our event itinerary. Character themed activities vary per character and are ever changing as new game props are added to our collection. Each character attends with optional themed music to create the ambience for singing and dancing. Exact activities vary based on the interest of the guests. Whether we are performing for 15 minutes or hour long visits, our performers are trained to fill every minute with an immersive experience filled with activities.
Q: Does my character attend alone?
A: Never! Every event will have at least one character attendant available to assist the character with props, music, and coordinate details with the event point of contact. The character attendant serves to provide safe travels to/from the event and maintain that the event space is a safe environment for the performer. We ask that if you have any business questions during an event that you locate a NOLA Pixie Dust attendant in a purple shirt for assistance. For character integrity purposes, our characters are trained to not break character for any reason. They preserve the magic for all ages and may direct you to find an attendant to answer your question.
Q: When should I schedule my character to arrive?
A: It is recommended to schedule our visit around the time you would be ready for cake for birthday party visits with cake time at the end of our visit. After the grand entrance, the character will greet the birthday child and guests before leading the party activities. With 5-10 minutes remaining, we will ask that everyone gather for cake to sing “Happy Birthday” and take any final photos before our exit. Exiting immediately after cake time allows the children to enjoy their cake/sweet treats without the distraction of the character saying farewell. For longer visits, we recommend having our arrival time 15-20 minutes after the start of the party to allow all guests to arrive.
Q: What type of party location do you attend?
A: We predominately visit a home address, park shelter or party venue. While we can travel to any party location, please keep in mind that some party venues have guidelines and restrictions on outside party entertainment. Prior to booking a character, check to see if your party venue allows characters to attend.
Q: Is gratuity acceptable?
A: Absolutely! While it is not expected, it is always greatly appreciated. Our cast members are trained to create lasting magical memories for your family. Gratuity is a great way of letting your performer know that you loved their performance! Additionally, the cast loves reviews and photo memories from their performance visit. Email your review to nolapixiedust@gmail.com or submit via one of our social media outlets.
